All return requests must be made within 10 days of receiving the item to be eligible for a refund. All returns must be processed in accordance with BluStor PMC, Inc. return policy to ensure proper credit. See “Return Process” below. All merchandise must be new and unused (except in cases of defect or damage during shipping) and must be in original packaging. Customer is responsible for paying return shipping unless the product is defective or was damaged in shipping. If you receive a package that has been damaged during shipping, please notify the carrier and contact us so that we may arrange for a replacement to be sent and for the damaged package to be returned. Upon notification, BluStor will replace defective products within 30 days of purchase.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of our error. All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
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Step 1 – Acquire authorization and instructions
To return an item, please email us and request a return authorization within 10 days of receiving your item(s).
Step 2 – Shipping product back
Ship the item to the warehouse within 1 week of receiving a return authorization.
Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Do not write on the box to maintain its new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us so that we can check on the progress of your return. If you have not received credit within 7 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
(In the event that a return becomes damaged on its way back to the return destination, BluStor will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the shipping carrier and instruct BluStor concerning what to do with the damaged product. If BluStor has not received notification or response from the customer within 30 days, the item will be discarded.)
Step 3 – Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be in new condition and free of damage, modification, or been worn, a refund will be issued.
Customers will be refunded via the same method in which the item was purchased. Refunds are normally processed and issued within 3 days of receipt of the returned merchandise. Please note that it may take your credit card company an additional 3-4 days to process the refund. There will be no refund given for items that have been damaged by the customer or returned incomplete.
(Please do not request a charge back from your credit card company during the return process. Due to the time, it takes to resolve charge back disputes, it is better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back until mediation process has been completed. This process can take up to 180 days.)
Items Not Eligible For Return
- Any item that has been modified or used in any way, assembled, installed (including cut or clipped wires)
- Any item that is not in resalable condition.
- Any item that has been altered, tailored or used.
- Any item that is not in the original box with sufficient packaging materials.
- All charges for shipping.
What to do if you receive a damaged item?
At BluStor, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. We may request images showing damage. This will make things much easier if you decide to return the item.
For smaller UPS, USPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately via email. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify BluStor of defective or damaged merchandise within two business days of receipt.